Warranty

"Barr pride"

The BARR Pride Means for Your Dollar

In partnership with the Tarion Home Warranty program, Barr Homes provides every new homeowner with the comfort of knowing that their new home will look and function exactly the way it should. BARR Homes goes above and beyond the Tarion warranty in providing for every homeowner the following:

Lifetime limited warranty on all the mechanical systems in the home, including parts and labour, provided by GT Air
Lifetime limited warranty on the foundation water proofing provided by Code Blue

Tarion dictates that every builder of new homes in Ontario register their homes and requires that each home built is covered by Tarion. Tarion requires each new homeowner to submit their concerns in writing directly to Tarion at the following milestones: 30 days, 1 year and 2 years ,after possession. Tarion then forwards these lists to the builder and gives the builder a timeline for the work to be completed.

All workmanship is to conform to Tarion’s Construction Performance Guidelines available online on our web site or by visiting “Construction Performance Guidelines”

new home warranty protection

Tarion Warranty Program

For more than 40 years, Tarion has provided new home warranty protection to more than two million Ontario homes. We serve new home buyers and new home owners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 365,000 homes are currently enrolled in the warranty program. Every year about 50,000 new homes are enrolled.

Tarion serves Ontario’s public interest by enhancing fairness and building confidence in the new home buying experience.

customer-wide, customer service initiative

The Tarion Way

The Tarion Way is a company-wide, customer service initiative that was implemented in 2010. Since that time, the Tarion Way has been integrated into our daily operations and remains our primary guide on how to deliver service excellence to our stakeholders.

All employees of Tarion strive to provide top quality service by using the following five principles that make up the Tarion Way:

TEAMWORK
Encouraging ideas and open collaboration between cross-functional teams to create the best possible solutions.

LOGIC
Assessing problems from different perspectives and testing assumptions to ensure the facts and proposed solutions make sense.

LISTENING
Focussing on a true understanding of the customer’s needs and asking clarifying questions before offering a solution.

FAIRNESS
Approaching each individual and situation in an unbiased manner and taking the time to logically consider information from all parties involved.

CARING
Treating people with respect and empathy, and adapting to their unique styles and needs.

Service excellence is a journey, not a destination. As we continue to apply these five principles, our goal is to continuously improve our customer service to stakeholders.

TARION "MYHOME"

The easy way to submit claims and manage your new home Warranty. MyHome will help you stay on top of your warranty.

You’ll be able to;

Receive e-mail alerts for important dates and warranty timelines;
Fill out, save, and submit your warranty claim forms;
Upload supporting documents such as photos, receipts, and agreements;
Schedule a conciliation inspection when you need Tarion’s help; and,
Receive official correspondence from Tarion electronically

Outline of Your Warranty

PDI Inspection

What Is A Pre-Delivery Inspection?

Before you take possession of your new home, your builder is required to conduct a pre-delivery inspection, or PDI. The PDI is a very important step in the new home buying process, so please take some time to read the information below.

What is a Pre-Delivery Inspection?

A PDI is one of your first opportunities to view your completed home. Your builder will guide you through a comprehensive inspection and may demonstrate how to operate the home’s systems such as the ventilation, plumbing and heating.

Any item that is damaged, incomplete, missing or not operating properly should be noted on the builder’s PDI form to verify that these conditions existed prior to occupancy. If something has not been installed or completed, this should be noted as well. When the inspection is over, you or your designate will be asked to sign the PDI Form.

30 Day Warranty

We recommend that you fill out and submit a 30-Day Form on or about the 25th day after your home’s date of possession. On this Form, you may include items that were listed on your Pre-Delivery Inspection Form that have not yet been addressed, as well as new items that you have discovered since taking possession of your home.

Tarion will only accept and act on the first 30-Day Form that is properly submitted on time, and only one 30-Day Form may be submitted.

If we do not receive a 30-Day Form from you on time, then you will have to wait until the last 30 days of the first year of possession of your home to notify us of outstanding warranty items

One Year Warranty

Requires a home is constructed in a workman-like manner and free from defects in material
Protects against unauthorized substitutions
Requires the home to be fit for habitation
Protects against Ontario Building Code violations
Applies for one year, beginning on the home’s date of possession even if the home is sold

Two Year Warranty

Protects against water penetration through the basement or foundation walls
Protects against defects in materials that affect windows, doors and caulking and defects in work that results in water penetration into the building envelope
Covers defects in work or materials in the electrical, plumbing and heating delivery and distribution systems
Covers defects in work or materials that result in the detachment, displacement or deterioration of exterior cladding (such as brickwork, aluminum or vinyl siding)
Protects against violations of the Ontario Building Code that affect health and safety and applies for two years, beginning on the home’s date of possession

Seven Year Warranty

Your home’s seven year warranty covers major structural defects (MSD) and begins on the date you take possession of the home and ends on the seventh anniversary of that date. For example, if your home’s date of possession is October 23, 2005, the seven year MSD warranty begins on October 23, 2005 and remains in effect until and including October 23, 2012. A major structural defect is defined in the The Ontario New Home Warranties Plan Act as:

In respect of a post June 30, 2012 home, any defect in work or materials in respect of a building, including a crack, distortion or displacement of a structural load-bearing element of the building, if it
(i) results in failure of a structural load-bearing element of the building,
(ii) materially and adversely affects the ability of a structural load-bearing element of the building to carry, bear and resist applicable structural loads for the usual and ordinary service life of the element, or
(iii) materially and adversely affects the use of a significant portion of the building for usual and ordinary purposes of a residential dwelling and having regard to any specific use provisions set out in the purchase agreement for the home.The seven year MSD warranty includes significant damage due to soil movement*, major cracks in basement walls, collapse or serious distortion of joints or roof structure and chemical failure of materials. In addition to the general exclusions, the seven year MSD warranty specifically excludes: dampness not arising from failure of a load-bearing portion of the building; damage to drains or services; and damage to finishes.
* Soil movement means subsidence, expansion or lateral movement of the soil not caused by flood , earthquake, “acts of God”, or any other cause beyond the reasonable control of the builder.

NOT COVERED

Statutory Warranty

Damage resulting from improper maintenance, such as dampness or condensation caused by the homeowner’s failure to maintain proper ventilation levels or improper operation of a humidifier, hot tub or any other moisture-producing device.
Alterations, deletions or additions made by the homeowner (such as changes to the direction of the grading or the slope of the ground away from the house).
Defects in materials, design and work supplied or installed by the homeowner/purchaser.
Secondary damage caused by defects under warranty. While the defects themselves are covered, the personal or property damage they cause is not. However, your homeowner insurance may cover secondary damage.
Normal wear and tear, such as scuffs and scratches to floor and wall surfaces caused by homeowners moving, decorating, and/or day-to-day use of the home.
Normal shrinkage of materials that dry out after construction (such as nail “pops” or minor concrete cracking).
Settling soil around the house or along utility lines.
Damage from floods, “acts of God”, wars, riots, or vandalism.
Damage from insects or rodents, unless it is the result of construction that does not meet the Ontario Building Code.
Damage caused by municipal services or other utilities.
Contractual warranties which lie outside the Ontario New Home Warranties Plan Act. You may have recourse for these warranties under your purchase agreement.

Important Links & Documents

Please EMAIL with questions regarding warranty information and processes;

Lyann Smith
BARR Homes
Client Services Coordinator
lyann.smith@barrhomes.ca
613-542-4922 X 111

Warranty claims are to be submitted through Tarion.