In partnership with the Tarion Home Warranty program, Barr Homes provides every new homeowner with the comfort of knowing that their new home will look and function exactly the way it should. BARR Homes goes above and beyond the Tarion warranty in providing for every homeowner the following:
Tarion dictates that every builder of new homes in Ontario register their homes and requires that each home built is covered by Tarion. Tarion requires each new homeowner to submit their concerns in writing directly to Tarion at the following milestones: 30 days, 1 year and 2 years ,after possession. Tarion then forwards these lists to the builder and gives the builder a timeline for the work to be completed.
All workmanship is to conform to Tarion’s Construction Performance Guidelines available online on our web site or by visiting “Construction Performance Guidelines”
For more than 40 years, Tarion has provided new home warranty protection to more than two million Ontario homes. We serve new home buyers and new home owners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 365,000 homes are currently enrolled in the warranty program. Every year about 50,000 new homes are enrolled.
Tarion serves Ontario’s public interest by enhancing fairness and building confidence in the new home buying experience.
The Tarion Way is a company-wide, customer service initiative that was implemented in 2010. Since that time, the Tarion Way has been integrated into our daily operations and remains our primary guide on how to deliver service excellence to our stakeholders.
All employees of Tarion strive to provide top quality service by using the following five principles that make up the Tarion Way:
Encouraging ideas and open collaboration between cross-functional teams to create the best possible solutions.
Assessing problems from different perspectives and testing assumptions to ensure the facts and proposed solutions make sense.
Focussing on a true understanding of the customer’s needs and asking clarifying questions before offering a solution.
Approaching each individual and situation in an unbiased manner and taking the time to logically consider information from all parties involved.
Treating people with respect and empathy, and adapting to their unique styles and needs.
Service excellence is a journey, not a destination. As we continue to apply these five principles, our goal is to continuously improve our customer service to stakeholders.
The easy way to submit claims and manage your new home Warranty. MyHome will help you stay on top of your warranty.
You’ll be able to;
Before you take possession of your new home, your builder is required to conduct a pre-delivery inspection, or PDI. The PDI is a very important step in the new home buying process, so please take some time to read the information below.
A PDI is one of your first opportunities to view your completed home. Your builder will guide you through a comprehensive inspection and may demonstrate how to operate the home’s systems such as the ventilation, plumbing and heating.
Any item that is damaged, incomplete, missing or not operating properly should be noted on the builder’s PDI form to verify that these conditions existed prior to occupancy. If something has not been installed or completed, this should be noted as well. When the inspection is over, you or your designate will be asked to sign the PDI Form.
We recommend that you fill out and submit a 30-Day Form on or about the 25th day after your home’s date of possession. On this Form, you may include items that were listed on your Pre-Delivery Inspection Form that have not yet been addressed, as well as new items that you have discovered since taking possession of your home.
Tarion will only accept and act on the first 30-Day Form that is properly submitted on time, and only one 30-Day Form may be submitted.
If we do not receive a 30-Day Form from you on time, then you will have to wait until the last 30 days of the first year of possession of your home to notify us of outstanding warranty items
Your home’s seven year warranty covers major structural defects (MSD) and begins on the date you take possession of the home and ends on the seventh anniversary of that date. For example, if your home’s date of possession is October 23, 2005, the seven year MSD warranty begins on October 23, 2005 and remains in effect until and including October 23, 2012. A major structural defect is defined in the The Ontario New Home Warranties Plan Act as:
Please EMAIL with questions regarding warranty information and processes;
Client Services Coordinator
613-542-4922 X 111
Warranty claims are to be submitted through Tarion.